"Executives at McAfee are promising to help enterprise customers manage the difficulties that arose March 10 after faulty software prompted users to delete Microsoft Excel files, among others. The defective software is no longer posted, so users can now safely download the latest anti-virus definitions for McAfee’s VirusScan product, officials said. Private users are essentially on their own. There is no software patch that will automatically restore the deleted programs; users will need to manually replace them from backup files. In contrast, McAfee will help its enterprise customers recover because they face a more complex problem of managing computers for many people in an organization. Officials say they’ve developed a tool that attempts to put the files back again."

Nice job McAfee! Loving that customer support. First you have everyone delete essential files, and then you tell them too bad, fix it yourself. I have a feeling there are going to be a lot of people looking for a better Anti-Virus solution in the not too distant future. I gave up on you guys about 6 years ago. There ae a lot better solutions out there. For anyone looking, I would suggest AVG. They offer a very nice complete solution for free - to home users.

Article quoted from InfoWorld