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Once Again - RIM Shows Why Their Always On Email Solution is a Bad Design

Ok, this is just getting painful to watch - RIM has managed to have another major outage on their BlackBerry network.  As I'm sure everyone is aware, this isn't the first, second, or third time it's happened.  Heck, I've even posted about the last on here. So here's a snippet from the latest Reuters news posting on the issue:

"A major outage hit BlackBerry users in North America on Monday afternoon, cutting off wireless e-mail for everyone from busy executives to political campaign staff on the eve of three U.S. presidential primaries. The problem, which BlackBerry owner Research In Motion described as a "critical severity outage" affecting users in the Americas, once again raised concerns about the stability of the e-mail service 10 months after a widespread crash last April." Source = Reuters

It's worth noting, that this outage doesn't cut off wireless email for everyone - just those that have bought into the centralized NOC design that RIM offers.  If you're using Microsoft's Direct Push then this won't affect you - unless you're trying to email someone that has a BlackBerry device. Stick out tongue

Published Monday, February 11, 2008 10:17 PM by Mike Temporale
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John Sifu said:

It was a very frustrating day for me....talk about Help Desk Support Tickets in my queue about Blackberry.  Don't they have a plan B for issues like these.  For what they charge us they should...we called tech support when we started to notice issues and all we got was an answering machine advising abou the outage....
February 12, 2008 10:17 AM

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